Project Overview
Project OverviewA multinational process intelligence organisation with a global onboarding program
Learning Experience Designer — redesigned the self-paced learning journey within the broader onboarding experience
Global new joiners across departments
Global Learning and Development (L&D) team, Subject Matter Experts across departments
Articulate Rise — infographics, videos, interactive elements, and checkpoint quizzes
Learning time reduced 5 → 3 hours, duplication eliminated, program rating rose 4.0 → 4.5
"How might we restructure the global onboarding journey into a cohesive experience that helps new joiners understand the company, their role, and where they fit?"
Learning Needs & Insights
Learning Needs & Insights
New joiners spent over five hours navigating self-paced onboarding that duplicated live sessions and left them unclear about what the company actually does, its values, and where they fit in the bigger picture.
The broader onboarding experience combined asynchronous learning with virtual live sessions. My focus was the self-paced journey: restructuring it to decrease cognitive burden, remove redundant content, and accelerate understanding of role and organisational context.
Research identified three primary issues:
A long, demanding journey
- Over five hours of self-paced content before productivity could begin
- High cognitive load slowed time-to-confidence for new joiners
Duplicated content
- Substantial overlap between eLearning and live sessions
- Learners covered the same material twice, eroding trust in the program
Unclear role & fit
- New joiners couldn't place their role within the organisational structure
- Limited clarity on the company's purpose, values, and offerings
Learning Objectives
Learning Objectives
I defined a clear set of outcomes the redesigned journey needed to deliver, anchoring every content decision to what new joiners actually had to be able to do.
By the end of the experience, learners would be able to:
- Explain the organisation's purpose, values, and core offerings
- Analyse how departments contribute to the business
- Identify their own role's placement within the organisational structure
- Locate essential tools, systems, and resources
Learning Strategy & Content Alignment
Learning Strategy & Content Alignment
Before redesigning anything, I needed to know exactly what content existed, where it overlapped, and which format each piece truly belonged in.
I conducted a content audit, identifying overlaps and determining the optimal delivery format for each piece of content. A collaborative ideation session with stakeholders then evaluated solutions using desirability, feasibility, and viability criteria within the project's constraints.
- Content that duplicated the live sessions was removed from the self-paced track
- Material was reassigned to the format where it would land best: self-paced or live
- Stakeholders aligned on a direction that was desirable, feasible, and viable
Design & Delivery
Design & Delivery
With the content audited and aligned, I designed a clear and progressive learning flow — a modular structure aligned with how new joiners naturally seek information and built it out for launch.
How it came together
I structured the experience into a clear and progressive learning flow, using a modular structure aligned with how new joiners naturally seek information — from organisational context, to departmental contribution, to role and resources.
Content was authored in Articulate Rise with infographics, videos, and interactive elements to keep the journey engaging and reduce reliance on dense text. Strategic quizzes served as genuine checkpoints to consolidate learning, not box-ticking knowledge checks.
An onboarding map visualisation featuring a 3D astronaut mascot tracked each learner's progress through the journey, giving the experience a sense of momentum and a friendly, memorable guide.
Following executive approval, the redesigned program launched with the January 2023 cohort, replacing the original five-hour experience.
The solution in practice
Impact
Impact
Beyond the numbers, learners reported clearer understanding of their organisational fit, and feedback highlighted the improved clarity and structure of the redesigned journey.
What I'd take forward
What I'd take forward
The biggest gains here didn't come from adding to the experience — they came from taking away. A content audit and an honest look at where eLearning and live sessions overlapped did more for the learner than any new feature could have.
Anchoring the journey to clear learning objectives kept every decision accountable: if a piece of content didn't help a new joiner explain the business, place their role, or find a resource, it didn't need to be in the self-paced track.
Onboarding sets the tone for everything that follows. Cutting two hours of duplication while raising the program rating proved that respecting a new joiner's time is itself a design outcome worth measuring.